RETURNS
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Some types of goods are exempt from being returned.
Due to the customization, all white labeling products are non-refundable.
Damaged Items: We are highly committed to making sure you receive outstanding products in perfect condition. If your order is damaged we ask that you immediately contact us info@ohthatglow.com so that we can initiate an investigation and claim with UPS/USPS . We will need photos of items, the shipping box and labels. We are happy to help replace damaged items within 7 days of purchase. We would like to get you these products as soon as possible therefore we ask that you notify as soon as possible.
Since some of our products are used to produce cosmetics and ingredients must be verified unadulterated,(UN-opened/unused) we are unable to accept returns.
If you believe a product does not match a description please contact us at info@ohthatglow.com